CUSTOMER CARE
Ruthies Home Comforts is always dedicated to bring you quality products from Handbags to Accessories, at affordable prices.
Every sale with us is kept professional and approachable, dealing with your enquires and questions on any of our range of products.
Have any questions or concerns?
We’re always ready to help!
Call us at
07779-826054
or send us an email to:
RETURNS
Any damages, shortages or items that do not match what you expected must be notified to us within 7 days of receipt by e-mail to ruthscotford71@hotmail.com. Please quote your order number, name and address, description of the product and the reason, and whether you require a refund or a replacement.
All items returned must be in their original packaging and dust bag and must be in an unused condition (except only in the case of products which have been discovered to be faulty upon use). Refunds/Exchanges will only be given once we have received the returned product.
Except in the case of faulty returns, the cost of returning products lies with the buyer. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value
Please note that we will not accept any returned products which have been modified, in whole or part, except in the case of faulty products.
FAQ
Payment
Orders are usually despatched within 3 working days. We use Royal Mail to deliver all of our parcels. P&P costs £4.00 per order, and all orders over £100.00 include free delivery. Once despatched orders usually take 2-3 working days.
If you would like to collect your order, please select this option and then contact me on 07779826054 to arrange a suitable time to collect your order.
Privacy And Data Protection
The information you provide on this website will be held by Ruthies Home Comforts and not by any third parties. The information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of customers' orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this Website) for sending information to you about our products from time to time.
It is your responsibility to maintain the confidentiality of your password and account details. Ruthies Home Comforts shall not be liable to any person for any loss or damage, which may arise as a failure to do so.
If you have made a purchase from our website, we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone.